Privacy Policy (POPIA)
Responsible party: Piye Transport and Logistics (Pty) Ltd · Registration 2025/509358/07 · AO3446 The Apollo, 2 Eglin Road, Sunninghill, Sandton, Gauteng, 2191
Last updated 3 October 2026.
What we collect
- Contact details: your name, WhatsApp number and (optionally) email.
- Trip details: pickup and drop-off addresses, date and time, guest and luggage counts, flight number for airport pickups, and any special requests you add.
- Payment: bank payments are handled by our secure payment provider. Piye stores wallet balances, credits, reservations and redemptions linked to your account and booking references to operate the Piye Wallet and reconcile payments. We receive confirmation that you paid and the amount — we never see or store your card number.
- Trip records: booking status history and, during a trip (and up to an hour before pickup), our chauffeur's vehicle location — used for dispatch, safety and service records. We do not track guests in the background. When you choose a pickup using your location, or choose to share where you are standing, we use that foreground location for the journey.
- If you arrived through a referral link or code: we record which chauffeur or influencer referred you, against your WhatsApp number, so that any introductory discount is applied and the referrer is paid what they are owed. This link is kept for 12 months from your first booking.
- If you join a waiting list for a service we do not yet offer, we keep the WhatsApp number and any details you give us so we can tell you when it opens — and for nothing else.
Why we use it
Solely to provide the service: confirming and pricing your booking, assigning a chauffeur, contacting you about the trip, sending your receipt, meeting our legal and accounting obligations, resolving disputes, and understanding use of the guest app so we can improve it. We do not sell personal information or use it for third-party marketing.
Who we share it with
- Your chauffeur sees your first name, phone number, pickup and drop-off — the minimum needed to drive you.
- Our payment provider processes payments on our behalf.
- An influencer or chauffeur who referred you sees only the number of guests they introduced and what they earned — never your name, number, addresses or where you travelled.
- The hotel or guest house that booked for you, if you came to us through one of our partners. They see your first name and last initial, your trip status and an estimated arrival time, so they can be ready for you. They do not see your phone number, your email address, or anywhere you travel other than to their own premises.
- Google services are used for scheduling and maps (addresses and trip times, never your payment details).
- Authorities, if the law requires it.
Journey messages and calls
When you message your assigned chauffeur through Piye, we store the message, sender and time against the journey. The current traveller and assigned chauffeur can use that conversation. Authorised Piye support staff can review retained messages to help with the journey, investigate a safety or security concern, and resolve a complaint. Support access to message history is recorded in the journey audit trail.
For internet calls inside Piye, we keep call activity such as who initiated the call, when it was answered or ended, and its outcome. Answered means the other person accepted the call; it does not confirm that they heard audio. Audio uses encrypted WebRTC transport through Piye's relay hosted by DigitalOcean in London, United Kingdom. We do not currently record call audio or create call transcripts. Journey calling stays inside Piye; the guest contact controls do not disclose your chauffeur's personal telephone number.
Proposed call recording and transcription will be for Piye staff training, safety and security only, not AI model training. These features are not enabled. Before recording is introduced, both participants will receive a clear notice and choice, including the retention period and who may access the records. Updating this policy alone does not start recording or replace that in-app notice and choice.
The app asks for microphone access when you choose to make or answer an internet call. Selecting a traveller from your contacts uses only the name and number you choose; Piye does not upload your address book. Expo and Google Firebase may deliver incoming message and call alerts. Lock-screen alerts omit message contents. You can manage microphone, contacts and notification permissions in your phone settings.
Anonymous website analytics
We keep a simple count of how the site is used, so we can tell when something is broken — for example, when an address will not price, or when the booking form keeps rejecting a field. This is our own system: nothing is sent to Google Analytics, Meta, or any other advertising or analytics company.
For these anonymous website counts, we do not use tracking cookies, and we do not record your screen or keystrokes. Each visit is given a random reference that is stored only in your browser tab and is deleted the moment you close it, so it cannot link your visits together or follow you to other websites. We do not store your IP address for this purpose.
These records deliberately contain no names, phone numbers or email addresses. Prices and distances are stored only as broad ranges. The single exception is an address that our system could not turn into a price: we keep that address so we can fix the fault, and it is entered before any personal details are typed.
Signed-in guest app use
Separately, when you use the guest app while signed in, we record the first and latest times it is observed in the foreground against your account identifier. This lets us count accounts using the app without counting repeat visits as new customers. We keep whether use was observed in native Android, reported standalone display, or an app-mode link, and the first valid chauffeur link observed during that signed-in use, if any.
We do not collect a persistent device identifier, your location, screen contents or keystrokes for this measurement. Anonymous website sessions are not linked to your account. Authorised Piye executives can view the account-use summary alongside your existing sign-in identity and profile to understand use by distinct accounts. When a signed-in guest submits a booking, we also record that account identifier against the booking, separately from the traveller or receipt email. Authorised executives can include or exclude selected accounts in reports without changing those records. These records do not tell us whether you later uninstall the app or keep it installed without opening it.
Native Android app
The Piye Android app uses your existing Piye account. Sign-in information and saved journey details are stored in protected storage on your phone. Google Maps processes map and address searches; Expo and Google Firebase deliver journey notifications if you enable them. A push delivery token is used for those notifications, separately from account-use measurement. Notification subscriptions expire after the journey. The app asks before using your foreground location and does not request background guest location. You may turn location and notifications off in Android settings.
Request deletion of your Piye account and associated data.
If you drive for Piye
This section is about our chauffeurs rather than our guests. It covers what the Piye Chauffeur app holds about the person using it.
- Who you are: your name, phone number and the email address you sign in with, plus which vehicle you drive and whether you own it.
- Banking details: your bank, the name on the account, the account number and type, so that we can pay you. Only you and the Piye office can see them; the account number is shown masked everywhere except where a payment is actually being made, and we are notified whenever it changes so a mistaken or fraudulent change is caught before money moves.
- Where you are, while you are on duty: when you tap “available”, the app shares your position so we can offer you short-notice trips nearby. It lasts up to 12 hours, or until you go offline — whichever comes first. It is never shared while you are off duty, and going offline stops it immediately.
- During a trip: your vehicle's position, so the guest can follow the car and we can answer “where is my car” without phoning you.
- Work records: the trips you were assigned, what you earned on each, and when the app was last used — for payment, dispatch and support.
Your location is used to allocate work and to show a guest their own car. It is not used to monitor you outside working hours, and it is not shared with other chauffeurs or with guests beyond the live map for their own trip.
Chauffeur profiles and compliance documents
Chauffeurs can supply their contact and emergency-contact details, vehicle make, model, year, colour, owner and number plate, a profile photo, PrDP or verification report, safety-screening report, driving licence, vehicle licence disc, operating licence and passenger-liability insurance. Piye uses these to maintain chauffeur profiles and review safety and compliance information. Background reports require separate, explicit consent before upload. Uploading documents does not automatically approve eligibility for work.
Documents are stored privately with our storage and backup providers. Access is limited to the chauffeur concerned and authorised administrators through the protected profile module. Document access and review actions are recorded. Guest-facing pages do not expose these files. Replaced documents remain in restricted review history. We also record the version, complete text and time of chauffeur terms acceptance. Contact us to request access, correction, deletion or withdrawal of screening consent; lawful retention and verification requirements may affect the outcome. Piye must review continued retention when a document is replaced or a chauffeur leaves, and at least annually.
How long we keep it
Booking and payment records are kept for 5 years to meet South African tax and financial record-keeping requirements, then deleted. Vehicle location history is retained only briefly for service-quality records and then removed. Chauffeur banking details are kept for as long as you drive for Piye and for 5 years afterwards, because they form part of the payment records the law requires us to keep. Referral links between a guest and the person who introduced them expire 12 months after that guest's first booking. Journey messages and internet-call activity records are retained for 30 days, then removed from the active system by our retention job. Waiting-list details are deleted once the service opens, or on request at any time. Guest app-use summaries are kept while your account exists and deleted with it; they store first/latest observations rather than a full history of every opening. Our operational backups rotate over 30 daily and 12 monthly copies.
Your rights
Under POPIA you may ask what personal information we hold about you, ask us to correct it, or ask us to delete it (where we're not legally required to keep it). Contact andile@piyetransport.com or WhatsApp +27 63 542 2243. If you're not satisfied with our response, you may complain to the Information Regulator (inforegulator.org.za).